Frequently Asked Questions

How long does shipping take?

Shipping times vary based on your location and selected shipping method. Generally:

Standard Shipping: Typically takes 2–4 business days within the country.

Express Shipping: Available for faster delivery, usually within 1–3 business days.

What if I receive a damaged product?

We strive to ensure all products arrive in excellent condition. However, if you receive a damaged or defective item, please follow these steps:

Provide Evidence: Send clear photos of the damaged product and packaging.

Resolution: Depending on the situation, we may offer a replacement, store credit, or a refund.

Your satisfaction is our priority, and we are happy to assist with any issues!

How long can Dried Eja-Kika and Dried Ponmo be stored?

Dried Eja-Kika: When stored in an airtight container in a cool, dry place, it can last for 6–12 months. For extended freshness, refrigeration or freezing is recommended.

Dried Ponmo: When kept in a cool, dry place away from moisture, it can last for up to 1 year. Proper storage in an airtight container or the freezer helps maintain its quality.

Do you plan on adding other products?

Yes! We are continuously looking to expand our selection of authentic African and Nigerian food products to meet our customers needs. Stay tuned for new additions, and feel free to share any specific products you’d love to see in our store through our socials!

Do you offer bulk purchasing or wholesale options?

Yes, we offer bulk and wholesale purchasing for businesses and individuals. Please contact us for more details on bulk pricing and availability.

How long should I soak the Fish and Ponmo?

Dried Eja-Kika: Soak for 15–30 minutes until soft.

Dried Ponmo: Soak for several hours or overnight, depending on thickness.